Chatbot

Answer 1st-level questions on Messenger and on your website automatically

Immediate feedback
Qualify situations
Focus your time on value

What is a chatbot?

The aim of a chatbot is to give a first level of information and orientation on Messenger and on your website to students asking questions.

In the field of international higher education, chatbots can be very useful as it represents the next generation of interactions needed before admissions.

A chatbot brings many advantages:

-it is instant: it answers questions right away

-it is comprehensive: it will know all your programs in detail

-it saves your time and help you stay focused: sorts and qualifies cases, collects data and stores it where you need.

Choosing your level of interaction

HigherEdMe receives a lot of questions on its Facebook page. It is very energy-consuming for the team to answer each question individually, because students don’t really read FAQs. 80% of the questions are always the same: “is it free?”, “do you provide scholarships”, “where can I study”. So the company decided to create 2 levels of chatbot :

-a simple orientation chatbot that answers these recurrent questions and forwards the ones that are not understandable to your community manager.

-an intelligent chat bot that qualifies the lead, collects pre-admission data declared by the student, notifies the student about the status of admission, informs about missing documents, and gives advice.

Simple orientation chatbot

The strategy of this first-level chatbot is to direct Facebook page visitors to existing content that can answer their most common questions or collect their request to be sent to the recruiter.

Discussions are in the form of closed questions and suggested answers with buttons or fields to be filled. Conditions of operation apply to stay simple, efficient and affordable (less than $2.000 to set-up).

Language: the chatbot will be set up for 1 language (English/French). Multiple languages are available upon request.

Access:  the chatbot has to have access to the Facebook Page to be integrated.

Duration: the chatbot will be in place for one year.

Limits: the chabot will be able to handle 36 questions/answers.

Results: all unfinished conversations stay in messenger. All finished conversations are sent as an email alert to the destination of your choice, and stocked in an XLS exportable file, on demand.

Intelligent qualification chatbot

This 2nd-level chatbot aims at converting Facebook page and website visitors into study abroad candidates and prepare key pre-admission takeaways for the sought recruiter.

Discussions are directed by the bot that completes fields and informs the student about any questions he/she might have. Conditions of operation apply to be achievable. Pricing depends on the number of parameters to handle and on the number of questions needed for lead qualification.

Language: the chatbot will be set-up for 1 language (English/French). Multiple languages are available upon request.

Access:  the chatbot has to have access to the Facebook Page to be integrated, and has to be installed with a plug-in on your website (javascript).

Duration: the chatbot will be in place for one year.

Limits: the chatbot will be able to handle a set of 150 questions/answers.

Results: all unfinished conversations stay in messenger. All finished conversations are sent as an email alert to the destination of your choice, and stocked in an XLS exportable file, on demand.