Is HigherEdMe an agent?
No, HigherEdMe is an independent marketplace. We put students and institutions in contact. We don’t take part in the admission process.
I don’t want to pay by credit card : what are my options?
Just contact us by email using the contact section and we will set up a regular invoice payment.
Can a higher education institution advertise on the HigherEdMe platform ?
No. Advertising is not available for higher education institutions because we want to keep our independence and transparency. Advertising is only available to partners, such as housing providers, banks or telecom companies.
What is an offer?
An offer is the first contact message on a wish, between a university/school and a student.
I need to cancel an offer, is it possible?
No, you have to make your best offer on your first try. Anyway, an offer is not an engagement, it is just a first contact message.
Can I talk to a student before I place an offer?
No. But you can add special comments in the offer to start a discussion.
Can I place an offer if the wish parameters are different from what I can offer?
Yes. And we encourage it. A wish is a temporary vision of studies. It can change in time and you can influence it with your offer. So feel free to send different offers.
When do I get contact details of the student?
You receive the student contact details immediately if the student clicks the “send my email” button, or when the student decides to contact you directly using the contact details you provided in the message.
How do I stop my plan?
If you want to stop your plan, it’s because our service does not fit your needs. The subscription stops at the end of the month engaged on your plan. Just click on “Plan and Billing” section and follow the guidelines.
Can I downgrade?
Yes. At the end of your engagement you can start a lower cost plan or a free plan. All your offers will still be in your portfolio but can be freezed which means you won’t have access to contact details unless you upgrade back again.
Can I upgrade?
Yes. Just click on upgrade button in the menu.
Can I receive only wishes that match my criteria?
Yes, that is called “Alerts” or “Rummage”
What is Auto-Reply messaging?
The auto-reply messaging feature allows you to send a template message to a new student when he/she matches your filters while publishing their wish.
What is Batch messaging?
The batch messaging feature allows you to send a template message to all students that you selected.